River Terrace Resort and Convention Center

Loved being in the mountains Most rooms have a terrace or river view. Staff is fantastic. Rooms spacious not updated but we had 2 dogs and were happy with the clean rooms and beds and bathroom. Even shower curtains are disposable between clients. Lovedbeing so close to attractions. Next door to Aquarium wonderful trip

Check in was hassle free with Dani at front desk. Hotel rooms are ok. No room service. Best value for money for its location. So convenient to walk around everything. Expect basic amenities of bed, blankets like a lodge. Room had microwave, fridge and coffee machine and steam iron. Hot water was also available with basic soap and shampoo. Property has multiple buildings. Have attached the map for reference.

We have stayed many times and never had any problems. Location is great. So I had happy to book with them, for an extended weekend. We arrived at 4 o'clock on a Thursday and waited to check in, the staff was chatting about about "nails" and blah blah. I asked if I could check in she said she was going to be calling me up. I finally got checked in to our, the room smelled dankie so I went to turn the air on it did not work, went down they sent someone up to fix it. We were given a different room a few doors down, like the room before it smell dankie but air worked. I woke next morning stuffy and chest was tight, thats when I remember "pet friendly" I asked the front desk if only certain rooms were pet friendly she replied no they all were. Well I am allergic to dogs and cats so that explains alot, I was sleeping with Fido and Garfield. We left early, I was tired of not being to breath. While the room was fairly cleaned it definitely needed vacuumed and mopped.The bathroom needed alot of work. But, I would just like others to know what pet friendly really meant. Pl3ase dont get me wrong, I love animals but, I like to breath..

Everything was grand , But if I was informed of the up front free funding monies needed I could have participated in a more valued arrangement. Also the TV in the room at the River Terrance need upgrading. Hot breakfast would be great .

Dani was a fantastic check in assistant. We found our hotel room okay. Drains on the sinks and tubs drain slow but not a huge issue just feedback. Any thing we needed was taken care of with no issues. Would recommend this hotel as the location is excellent as there is no trying to find parking in town.

I’ve been visiting Gatlinburg since I was a kid, and I can honestly say this was one of the best hotel experiences I’ve had! Upon entering the office for check-in, I was instantly greeted by the nicest employee, Dani. She was kind, professional, and made me feel at home, right away. I was then greeted by a second employee, Scott, who gave me my parking pass and guided me to where my room was, ensuring I understood the directions. Again, very professional, kind, and welcoming. Without a doubt, I will be booking with this hotel for my next visit. It’s hard to find customer service this good in other places. I can’t thank Dani and Scott enough for such an enjoyable experience!

It is a Westgate property so there is a timeshare sales pitch. They wanted us to go to a free breakfast for several hours to get reduced price tickets too an attraction. They needlessly made you get a parking pass from the so-called concierge which is the timeshare salesperson. For a so-called resort most of the buildings are motel buildings without elevators. They do not have daily housekeeping. They do not have secure access buildings so anyone can walk in off the street. The rooms are clean but dated. They have formica countertops. The shower head is too short for anyone taller than 5ft 7in. All rooms are adjoining and you can hear the neighbor through the wall. They have seven buildings the only ice machine that worked was in the lobby. The location is absolutely amazing.

Quick weekend getaway that became a check off my bucket list thanks to the hospitality and above & beyond service by Holly and Dani at the front desk. Professional, kind, witty and so genuine, their personality made the start to a magical getaway in the mountains! THANK YOU LADIES!